Front Office Ambassador
3 days ago
About the Role:
We are seeking a highly motivated and enthusiastic individual to join our Front Office team as a Front Office Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Handle general inquiries and provide information on hotel services and amenities.
- Engage with guests to build relationships and encourage repeat business.
- Support the front office team in operational tasks, such as managing reservations and credit card transactions.
- Develop a thorough knowledge of the hotel and surrounding area to provide expert recommendations to guests.
About You:
To be successful in this role, you will need:
- Experience in a similar role, preferably in the hospitality industry.
- Working knowledge of property management systems, such as OPERA.
- Relevant industry certifications, such as NSW RSA.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
As a Front Office Ambassador with Marriott, you will enjoy a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Recognition and rewards for outstanding performance.
- Access to exclusive staff discounts and perks.
- A dynamic and supportive work environment.
About Marriott:
Marriott International is a leading hospitality company with a portfolio of brands that cater to diverse customer needs. We are committed to delivering exceptional guest experiences and providing opportunities for our associates to grow and develop their careers.
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