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Guest Services Ambassador

2 months ago

Sydney, New South Wales, Australia AirTree Ventures Pty Full time

About the Role

We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at AirTree Ventures Pty. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our guests.

Key Responsibilities

  • Manage the front desk and reception area, ensuring a seamless and efficient experience for guests and staff.
  • Provide administrative support to the team, including managing mail and packages, and maintaining accurate records.
  • Assist with navigation and wayfinding across our campus, ensuring that guests and staff are able to find their way easily.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the Vibe Team to create a positive and engaging experience for our guests.
  • Assist with the maintenance of our cafe space, including clearing deliveries and maintaining a clean and tidy environment.
  • Provide exceptional customer service, responding to guest queries and resolving issues in a timely and professional manner.

Requirements

  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and staff.
  • Ability to work independently and as part of a team, with a strong focus on providing exceptional customer service.
  • Highly organized and able to prioritize tasks effectively, with a strong attention to detail.
  • Proficient in using technology, including Slack, Gsuite, Kisi, Canva, Envoy, and Jira.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company.
  • A collaborative and supportive team environment.
  • Professional development opportunities.

How to Apply

If you are a highly motivated and experienced Guest Services Ambassador looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.