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Executive Ambassador

2 months ago


Sydney, New South Wales, Australia sharonbennie Full time
About the Role

We are seeking a highly skilled and experienced Executive Ambassador to join our team at Sharon Bennie. As an Executive Ambassador, you will be responsible for ensuring the office is maintained to the highest standards and providing exceptional customer service to our members.

Key Responsibilities
  • Office Maintenance: Ensure the office is clean, tidy, and well-maintained at all times.
  • Customer Service: Provide exceptional customer service to our members, including conducting daily walkthroughs of the office to identify areas for improvement and maintenance.
  • Office Tours: Conduct office tours and upsell space to prospective members according to their needs.
  • Member Support: Support members' move-in and move-out schedules to minimize issues and ensure a warm welcome and fond farewell for all members and visitors to the office.
  • Strategic Decision Making: Support the Centre Manager in making strategic decisions regarding the operational and sales performance of the office.
  • Best Practices: Support with developing best practices and improvements to benefit efficiency and member experience.
  • Relationship Building: Develop strong relationships with members and assist with events held in the office, including breakfasts, training, and networking.
Requirements
  • Experience: Ideally, you will come from a Concierge, Community Executive, Customer Service, or similar role within a high-end or bespoke environment.
  • Skills: Proven track record in servicing clients, objection handling, and negotiation. Proficient in Microsoft Word, Excel, and PowerPoint. Good verbal and written communication skills; confident interacting with vendors, speakers, and cross-company teams at all different levels of seniority.
  • Presentation: Take pride in your presentation and have a keen eye for detail.
What We Offer
  • Competitive Remuneration: Competitive salary and career progression opportunities.
  • No Weekends: Enjoy a work-life balance with no weekend work.
  • Benefits: Birthday leave, monthly mobile allowance, and flexible benefits for medical and other approved wellness, healthcare activities.
  • Stunning Workplace: Work in a stunning workplace environment that fosters collaboration and interactions with others from a diverse background of cultures.
  • Opportunities: Opportunity to work with various teams across regional locations.