Front of House Ambassador

7 days ago

Sydney, New South Wales, Australia FIRST CONTACT Full time
About the Role

We are seeking a highly motivated and enthusiastic Front of House Team Member to join our dynamic team at First Contact in Macquarie Park, Sydney.

This is an exciting opportunity for a customer experience champion who can help us deliver exceptional, personalized service in a corporate environment.

The successful candidate will be an all-rounder with a rotating roster across all areas, responsible for providing an engaging welcome and farewell to all staff, clients, and contractors entering the site.

Key Responsibilities
  1. Provide Exceptional Customer Service: Deliver 5-star service for all catering and events in the front-of-house meeting rooms, including service throughout the event and post-event clean-up.
  2. Maintain a Clean and Tidy Environment: Ensure the reception area (desk and guest lounges) are clean and tidy at all times.
  3. Support Meeting Room Bookings: Provide support for meeting room bookings and manage flexible room set-ups, including moveable walls and manual handling.
  4. Work with Security Teams: Work closely with security teams to ensure the safety of the building.
  5. Assist with Administrative Tasks: Assist with administrative tasks as per the request from the tenant.
  6. Recognize VIPs and Guests: Recognize VIPs, guests, and building staff and use their names wherever possible.
  7. Conduct Work Ready Audits: Conduct Work Ready Audits to ensure compliance with safety and operational standards.
  8. Facility Coordination: Assist with facility coordination tasks, including liaising with maintenance teams and managing minor repairs or issues.
Requirements
  • Hospitality Experience: Hospitality, corporate reception, or premium airline experience.
  • Exceptional Customer Service Attitude: Exceptional customer service attitude.
  • Excellent Interpersonal and Communication Abilities: Excellent interpersonal and communication abilities.
What We Offer
  • Health Services: Health services including 24/7 active health and emergency response.
  • Employee Rewards Program: Employee rewards program with retail vouchers.
  • Corporate Wardrobe and Dry Cleaning: Corporate wardrobe and dry cleaning.
  • Paid Training and Development Opportunities: Paid training and development opportunities.
  • Potential for Career Advancement: Potential for career advancement within First Contact.

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