Business Support Professional for Insurance Company

4 weeks ago


Newcastle, New South Wales, Australia Chandler Macleod Full time

Why choose Chandler Macleod?

We are a leading recruitment agency, constantly connecting talented individuals with exciting job opportunities.

About the Role:

A business support professional is required to work with an international insurance company located in Newcastle. As a key member of the team, you will be responsible for handling customer inquiries via multiple channels and striving for first-call resolution.

  • Answer customer inquiries and provide solutions using your knowledge of products and services.
  • Resolve issues, respond to complaints, and capture feedback.
  • Engage in proactive outreach via outbound campaigns.
  • Complete administrative tasks and support operational efficiency.
  • Maintain customer data, ensure compliance, and meet performance KPIs.
  • Participate in training and contribute to team success.

Key Skills and Qualifications:

  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Experience in customer service and conflict resolution within the superannuation/insurance industry.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • RG146 compliant or commitment to undertaking study.
  • Friendly, people-focused attitude and commitment to continuous learning.

Salary: $60,000 - $80,000 per annum



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