Business Support Professional for Insurance Company
4 weeks ago
Why choose Chandler Macleod?
We are a leading recruitment agency, constantly connecting talented individuals with exciting job opportunities.
About the Role:
A business support professional is required to work with an international insurance company located in Newcastle. As a key member of the team, you will be responsible for handling customer inquiries via multiple channels and striving for first-call resolution.
- Answer customer inquiries and provide solutions using your knowledge of products and services.
- Resolve issues, respond to complaints, and capture feedback.
- Engage in proactive outreach via outbound campaigns.
- Complete administrative tasks and support operational efficiency.
- Maintain customer data, ensure compliance, and meet performance KPIs.
- Participate in training and contribute to team success.
Key Skills and Qualifications:
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Experience in customer service and conflict resolution within the superannuation/insurance industry.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- RG146 compliant or commitment to undertaking study.
- Friendly, people-focused attitude and commitment to continuous learning.
Salary: $60,000 - $80,000 per annum
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