Customer Service Representative

4 days ago


Newcastle, New South Wales, Australia Chandler Macleod Full time

Chandler Macleod's Business Support team is seeking experienced customer service professionals to fill permanent roles with an international insurance company in Newcastle.

About the Role:

The successful candidate will handle customer inquiries across multiple channels (phone and email) and aim for first-call resolution in a fast-paced environment. Key responsibilities include:

  • Providing solutions to customer inquiries using knowledge of products, services, and industry legislation.
  • Resolving issues, responding to complaints, and capturing feedback.
  • Engaging in proactive outreach via outbound campaigns.
  • Completing administrative tasks and supporting operational efficiency.
  • Maintaining customer data, ensuring compliance, and meeting performance KPIs.
  • Participating in training and contributing to team success.

We Are Looking For:

  • Strong communication and problem-solving skills.
  • Ability to work independently and in a team.
  • Experience in customer service and conflict resolution within the superannuation/insurance industry or similar sectors.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • RG146 compliance or commitment to undertaking study.
  • A friendly, people-focused attitude and commitment to continuous learning.

The salary range for this role is $50,000 - $60,000 per annum, depending on experience and qualifications. If you're a motivated and results-driven individual looking for a new challenge, we encourage you to submit your application.



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