Customer Service Representative
4 days ago
Chandler Macleod's Business Support team is seeking experienced customer service professionals to fill permanent roles with an international insurance company in Newcastle.
About the Role:
The successful candidate will handle customer inquiries across multiple channels (phone and email) and aim for first-call resolution in a fast-paced environment. Key responsibilities include:
- Providing solutions to customer inquiries using knowledge of products, services, and industry legislation.
- Resolving issues, responding to complaints, and capturing feedback.
- Engaging in proactive outreach via outbound campaigns.
- Completing administrative tasks and supporting operational efficiency.
- Maintaining customer data, ensuring compliance, and meeting performance KPIs.
- Participating in training and contributing to team success.
We Are Looking For:
- Strong communication and problem-solving skills.
- Ability to work independently and in a team.
- Experience in customer service and conflict resolution within the superannuation/insurance industry or similar sectors.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- RG146 compliance or commitment to undertaking study.
- A friendly, people-focused attitude and commitment to continuous learning.
The salary range for this role is $50,000 - $60,000 per annum, depending on experience and qualifications. If you're a motivated and results-driven individual looking for a new challenge, we encourage you to submit your application.
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