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Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia Microsoft Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues, collaborating with internal teams, and leveraging troubleshooting tools and practices.

Responsibilities
  • Respond to and resolve complex customer technical issues, acting as an advisor to the customer and collaborating with internal teams.
  • Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Requirements
  • 3+ years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or a related field, and 1+ year of technical support, technical consulting experience, or information technology experience.
  • Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune.
  • Operating Systems Concepts – Active Directory, Security, OS Internals.
  • Networking concepts – DNS, protocols, Devices.
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL, and Kerberos.
  • Exception Handling.
  • Memory Management concepts.
  • Tools – Netmon, Perfmon, SQL Profiler.
  • Basic debugging skills.
  • Basic SQL Server Administration concepts.
  • Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, and understanding of Cloud services.
Benefits
  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.