Claim Professional
5 days ago
Claims Specialist Role Overview
The Claims Specialist plays a vital role in supporting the Specialty Claims portfolio, encompassing marine, crisis management, fine arts and specie, A&H and other Specialty Lines.
This position requires collaboration with key stakeholders to drive value and benefit, achieving the best possible outcomes for AXA XL clients by resolving and settling claims proactively.
Main Responsibilities:
- Manage claims according to AXA XL's Claim Handling Principles.
- Handle complex and challenging claims within authority level and specialization.
- Collaborate with Claims Product Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL.
- Proactively manage expenses through thoughtful expense management and claims best practice.
- Participate actively in Quality Review Process.
- Assist Underwriters with policy review and drafting, participate in external marketing and business development activities.
- Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
- Produce internal reporting in support of best practice and reserving guidelines.
- Effectively manage, track and report on portfolio performance.
- Coach less experienced colleagues and be a role model in best practices.
About the Team
You will report to the Specialty Claims Manager.
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