Claims Professional

Job Title: Property Claims Manager

This role offers an exceptional opportunity to lead and manage a team of experienced claims specialists, overseeing the handling of complex property claims in Australia. The successful candidate will play a pivotal part in driving technical excellence and developing best practices across the region.

Responsibilities:

• Monitoring and directing a portfolio of property losses and potential exposures, promoting best claim handling practices and providing compliance with early warning and loss protocols across Australia.
• Acting as a point of coordination and referral for all property claims across Australia.
• Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
• Ensuring that AXA XL makes consistent technical claims decisions in line with Global Guidance - driving technical excellence across Australia property claims.
• Assessing potential complex claims across multiple jurisdictions including providing guidance on case strategies and action plans with local property team.
• Providing/ driving technical guidance and training for property claims resources across the Region, leveraging available global resources and knowledge.
• Collaborating with Country/ Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for property in the Region.
• Providing ongoing insights and advice to stakeholders on our large losses as well as material market developments and emerging risks.
• Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources and other internal and external stakeholders.
• Establishing a strong internal and external presence with line of business underwriters, producers and clients and supporting Underwriting on acquisition, wording and product development and participating in industry events including providing thought leadership.
• Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends and issues that may impact IBNR determination.
• Leading Claims response to catastrophe/ major events/ emerging risks for property in Australia and coordinating reporting to key stakeholders.
• In conjunction with Country Management, managing and developing a team, ensuring robust succession planning, and creating a culture of continuous improvement. Assisting in attracting, retaining and developing high performing claims talent.
• Leading and/or supporting internal projects to assess and implement improvement opportunities.

Requirements:

• Claims Experience: Proven in-depth property claims experience - with experience in portfolio management as well as more complex claims experience. Specialized product-specific experience required as well as litigation management, field case management and pertinent regulatory issues.
• Legal & Regulatory Knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia. High dedication to customer service including professionalism and diplomacy in broker and insured relations.
• Leadership and Management: Lead by example with performance, engagement and commitment. Experienced leading a team of experts across various locations. Takes initiative.
• Strong Collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible.
• Effective Communicator: Proven verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders across cultures.
• Results Oriented