Product Enablement Strategist
4 weeks ago
Squiz is seeking a seasoned professional to lead our product enablement initiatives, driving customer success and internal team empowerment through strategic planning, training, and documentation.
This critical role will oversee the creation and maintenance of in-product guidance, external documentation, and training materials, ensuring seamless customer experiences and optimal product adoption.
As a key member of our team, you will collaborate with cross-functional stakeholders to identify knowledge gaps, develop targeted solutions, and measure the impact of enablement initiatives.
Key Responsibilities- Develop and execute a comprehensive product enablement strategy
- Lead a team of technical writers, instructional designers, and education specialists
- Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
- Collaborate with partners to enhance their product knowledge and deliver value to their customers
- Implement best practices in product operations to streamline processes
- Measure and report on the impact of enablement initiatives
- Proven experience in product enablement or product operations roles within a SaaS organisation
- Strong leadership skills with the ability to build and mentor a high-performing team
- Excellent communication skills, both written and verbal
- Deep understanding of SaaS products and customer education best practices
- Strategic thinker with a data-driven approach to decision making
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Product Enablement Strategist
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