Product Enablement Strategist

4 weeks ago


Brisbane, Queensland, Australia Squiz Full time
About the Role

Squiz is seeking a seasoned professional to lead our product enablement initiatives, driving customer success and internal team empowerment through strategic planning, training, and documentation.

This critical role will oversee the creation and maintenance of in-product guidance, external documentation, and training materials, ensuring seamless customer experiences and maximizing the value of our SaaS solution.

As a key member of our team, you will collaborate with cross-functional teams to identify and address knowledge gaps, implement best practices in product operations, and measure the impact of enablement initiatives.

Key Responsibilities
  • Develop and execute a comprehensive product enablement strategy
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
  • Collaborate with partners to enhance their product knowledge and deliver value to their customers
  • Implement best practices in product operations to streamline processes
  • Measure and report on the impact of enablement initiatives
Requirements
  • Proven experience in product enablement or product operations roles within a SaaS organisation
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Strategic thinker with a data-driven approach to decision making


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