Product Enablement Operations Lead

4 weeks ago


Brisbane, Queensland, Australia Squiz Full time
Product Enablement Operations Lead

Squiz is seeking a Product Enablement Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.

You will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

This crucial role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximize the value of our SaaS solution.

Key Responsibilities:

  • Lead and develop our product enablement strategy
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
  • Collaborate with our partners to ensure they have the appropriate training, resources, and tools to enhance their product knowledge and enable them to deliver value to their own customers
  • Collaborate with product, sales, engineering, and customer success teams to identify and address knowledge gaps
  • Implement best practices in product operations to streamline our processes
  • Measure and report on the impact of enablement initiatives

Qualifications:

  • Proven experience in product enablement or product operations roles within a SaaS organization
  • Strong leadership skills with the ability to build and mentor a high-performing team
  • Excellent communication skills, both written and verbal
  • Deep understanding of SaaS products and customer education best practices
  • Strategic thinker with a data-driven approach to decision making


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