Product Enablement Operations Lead
7 days ago
Squiz is seeking a Product Enablement Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.
You will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.
This crucial role will oversee both in-product and external documentation and education, ensuring our customers and internal teams are empowered to maximize the value of our SaaS solution.
Key Responsibilities:
- Lead and develop our product enablement strategy
- Lead and mentor a team of technical writers, instructional designers, and education and training specialists
- Oversee the creation and maintenance of in-product guidance, external documentation, and training materials
- Collaborate with our partners to ensure they have the appropriate training, resources, and tools to enhance their product knowledge and enable them to deliver value to their own customers
- Collaborate with product, sales, engineering, and customer success teams to identify and address knowledge gaps
- Implement best practices in product operations to streamline our processes
- Measure and report on the impact of enablement initiatives
Qualifications:
- Proven experience in product enablement or product operations roles within a SaaS organization
- Strong leadership skills with the ability to build and mentor a high-performing team
- Excellent communication skills, both written and verbal
- Deep understanding of SaaS products and customer education best practices
- Strategic thinker with a data-driven approach to decision making
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