Senior Client Services Manager
1 week ago
Client Service Manager Position
">In this key role, you will be responsible for delivering high-quality client services and solutions to meet the evolving needs of clients. As a Client Service Manager, your primary objective is to ensure that clients receive exceptional service, support, and guidance to help them achieve their goals.
">Key Responsibilities:
">- ">
- Deliver highly valued services and solutions to clients, ensuring quality services are consistently delivered and clients are offered a full range of services as their needs evolve.">
- Manage activities in servicing client relationships and client operations, responding to escalated issues, communicating resolution to clients, monitoring metrics around inquiries being resolved at point of contact, and escalating unresolved issues to senior management as needed.">
- Keep senior management informed of new developments, service issues, and new business opportunities.">
- Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high-quality services.">
- Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation.">
- Provide Subject Matter Expertise for new business on-boarding and other projects as required.">
- Drive relevant project work to improve client service.">
- Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue.">
- Review broad array of operating standards driving innovation, strategic opportunities and best practices.">
- Effectively deliver key messages & communication to ensure relevant parties are informed of any client's activities.">
- Adhere to corporate policies and procedures including but not limited to the Standard of Conduct.">
- Perform other duties as required.">
Required Skills and Qualifications:
">This position requires a strong background in client service management, with a proven track record of delivering high-quality services and solutions to clients. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients, senior management, and cross-functional teams.
">Strong technical, critical thinking, and creative thinking skills are also essential for success in this role. Additionally, the ability to lead, motivate, and inspire others to achieve corporate goals is critical.
">Previous financial services experience and market knowledge are preferred. A related degree qualification or business studies is highly desired.
">Benefits:
">As a valued member of our team, you can expect a comprehensive benefits package, including generous medical care, insurance, and savings plans. You'll also have access to flexible work arrangements and opportunities for professional growth and development.
">Others:
">We're committed to creating a great work environment that supports the well-being of our employees. Our company values innovation, collaboration, and excellence in everything we do.
"]}, {-
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