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Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Representative to join our Global Investor Servicing team at SS&C Bluedoor Pty Limited.
Job Summary:
This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to investors across the globe. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer inquiries via phone, email, and chat, ensuring timely and professional responses to general advice enquiries, customer complaints, and follow-ups.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries in a timely and professional manner.
- Handle customer complaints and resolve issues efficiently, maintaining a positive attitude and commitment to delivering exceptional service.
- Work collaboratively with internal stakeholders, team members, and operational staff to ensure seamless communication and coordination.
- Contribute to continuous improvement initiatives, identifying opportunities to enhance processes and procedures.
- Maintain accurate records, adhering to regulatory requirements and company policies.
- Participate in training and upskilling programs to build knowledge and skills within yourself and the team.
- Meet performance targets, achieving key performance indicators (KPIs) and service level agreements (SLAs).
Requirements:
- Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
- Proven experience in customer-facing roles, preferably in the financial services industry.
- Strong problem-solving skills, with the ability to identify and escalate complex issues promptly.
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
- Familiarity with MS Office applications, including Word, Excel, and Outlook.
- RG 146 compliance or willingness to undertake study.
- Demonstrated commitment to continuous learning and professional development.
Benefits:
- A competitive salary of AU$60,000 - AU$80,000 per annum, depending on experience.
- A comprehensive reward and wellness platform, offering income protection insurance, salary continuance, death and TPD insurance, and private health insurance discounts.
- Generous bereavement and compassionate leave policies, as well as primary and secondary carer paid parental leave.
- A focused approach to mental health, promoting employee well-being and resilience.
- A hybrid working model, allowing flexibility and work-life balance.
About Us:
SS&C Bluedoor Pty Limited is a global leader in investment and financial services, committed to delivering exceptional results for our clients. We value diversity and inclusion, striving to create a workplace that celebrates individual perspectives and fosters growth and development.
