Customer Service Representative

7 days ago

Newcastle, New South Wales, Australia Charterhouse Full time

Job Overview

We are seeking an experienced Customer Service Representative to join our team at Charterhouse in Newcastle, NSW.

This is a challenging and rewarding role that requires a high level of professionalism, objectivity, and integrity. The successful candidate will have excellent interpersonal, customer service, and communication skills and experience in dealing with a diverse range of clients, professionals, staff, and community members.

About the Role

The Customer Service Representative will be part of a Client Service Team responsible for delivering high-quality estate administration services. They will manage a caseload of approximately 50 matters, address and progress either Estate or Trust administration, and attend to customer needs. A vital challenge of the role is managing work outputs, therefore working proactively in progressing estate administration and communicating with beneficiaries regularly in a timely manner, assures favourable customer outcomes.

Key Responsibilities

  • Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers.
  • Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service.
  • Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures.
  • Assisting with the coordination of meetings, travel, and events.
  • Managing incoming and outgoing mail.
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
  • Maintain stationery and office supplies and monitor and maintain office equipment.

Requirements

  • Outstanding verbal and written communication skills.
  • Ability to handle sensitive issues and confidential information.
  • Exceptional customer service skills with the ability to handle confronting situations and remain calm under pressure.
  • Decision making and problem-solving skills.
  • Planning and prioritizing workloads to meet deadlines in a demanding workplace.
  • Tech savvy - the ability to pick up new systems quickly.

What We Offer

We offer a competitive salary of $35 per hour, plus superannuation, and the opportunity to work in a dynamic and supportive team environment. This is a full-time contract position with the potential to extend.

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