Senior Sales and Incentives Coordinator

4 weeks ago


Parramatta Park, Queensland, Australia people2people Full time

About the Role:

As a key member of our sales team, you will play a pivotal role in ensuring seamless interactions with customers and internal stakeholders. Your primary responsibility will be to verify incentives and resolve queries efficiently.

Key Responsibilities:

  • Communicate with customers and sales teams regarding all claim-related issues
  • Review and finalise outstanding claims and unpaid claims
  • Evaluate and endorse terms and conditions for sales deduction promotion requests
  • Guide customers on submitting claims effectively
  • Provide comprehensive reconciliation calculations for rejected invoices or partial rejections
  • Share payment details, including credit note numbers, rejection reconciliations, and required information
  • Ensure all claim enquiries and requests align with our company's claim manual, policies, and procedures
  • Address queries regarding verification and processing of claims

About You:

To succeed in this role, you must possess strong stakeholder management skills, a warm and friendly personality, high accuracy, and excellent customer communication skills. Ability to work autonomously is also essential.

Preferred Qualifications:

  • Intermediate Excel skills, including pivot tables and v-lookups (Skills testing will be part of the interview process)
  • Relevant experience in a similar role
  • Familiarity with SAP systems preferred
  • Diploma or degree in a relevant field preferred

Benefits:

  • Hybrid working arrangements
  • On-site parking available
  • Generous staff discount
  • Exclusive discounts at our retail partners

We estimate the salary for this position to be around $65,000-$80,000 per annum, depending on your qualifications and experience. If you are a motivated individual looking to grow your career in sales and customer service, please consider applying for this exciting opportunity.



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