Senior Sales and Incentives Coordinator
4 weeks ago
About the Role:
As a key member of our sales team, you will play a pivotal role in ensuring seamless interactions with customers and internal stakeholders. Your primary responsibility will be to verify incentives and resolve queries efficiently.
Key Responsibilities:
- Communicate with customers and sales teams regarding all claim-related issues
- Review and finalise outstanding claims and unpaid claims
- Evaluate and endorse terms and conditions for sales deduction promotion requests
- Guide customers on submitting claims effectively
- Provide comprehensive reconciliation calculations for rejected invoices or partial rejections
- Share payment details, including credit note numbers, rejection reconciliations, and required information
- Ensure all claim enquiries and requests align with our company's claim manual, policies, and procedures
- Address queries regarding verification and processing of claims
About You:
To succeed in this role, you must possess strong stakeholder management skills, a warm and friendly personality, high accuracy, and excellent customer communication skills. Ability to work autonomously is also essential.
Preferred Qualifications:
- Intermediate Excel skills, including pivot tables and v-lookups (Skills testing will be part of the interview process)
- Relevant experience in a similar role
- Familiarity with SAP systems preferred
- Diploma or degree in a relevant field preferred
Benefits:
- Hybrid working arrangements
- On-site parking available
- Generous staff discount
- Exclusive discounts at our retail partners
We estimate the salary for this position to be around $65,000-$80,000 per annum, depending on your qualifications and experience. If you are a motivated individual looking to grow your career in sales and customer service, please consider applying for this exciting opportunity.
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