Technical Support Specialist

5 days ago

Canberra, ACT, Australia beBeeIT Full time $88,717 - $103,866

We are seeking a skilled professional to join our team as a Technical Support Specialist.

Job Description

This role plays a crucial part in the delivery of core business functions, providing technical assistance to staff, students and vendors.

The Lab and Device team oversees governance and specialist IT support for devices, teaching and research labs, as well as associated software across various faculties.

You will be responsible for level 2-3 support for all Lab and Devices-related incidents and requests, offering excellent customer service and contributing to various projects.

This role will be heavily involved in supporting teaching and research activities, allowing you to provide IT support across multiple disciplines.

You will have a relevant tertiary degree in a related field, accompanied by relevant experience, or at least 3 years equivalent solid experience in app packaging.

A strong understanding of Microsoft Endpoint Manager/Intune is essential for building, deploying, maintaining and securing the Windows SOE environment.

Effective time management skills with demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines are also required.

About the Role

In this role, you will:

  • Provide level 2-3 support for all Lab and Devices-related incidents and requests
  • Offer excellent customer service and contribute to various projects

Substantial analytical and problem-solving capabilities, as well as capacity to establish productive relationships with vendors and stakeholders, are key skills demanded by the role.

Key Requirements
  • A relevant tertiary degree in a related field with subsequent relevant experience, or at least 3 years equivalent solid experience in app packaging
  • Strong knowledge of Microsoft Endpoint Manager/Intune
  • Well-developed time management skills

We are looking for an individual who can excel in a dynamic environment and contribute meaningfully to the university experience.

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