Technical Support Specialist
2 days ago
About the Role:
We are seeking a skilled and proactive Technical Support Specialist to join our team. As a key member of our support group, you will provide first-level IT support across software, hardware, and network issues.
Main Responsibilities:
- Provide fast, friendly, and efficient service to our clients by resolving technical queries and troubleshooting issues.
- Document calls, incidents, and requests accurately in our systems to ensure seamless support delivery.
- Assign and track incidents to ensure they reach the right support group for timely resolution.
- Act as a single point of contact for logged issues, performing diagnostics and initiating problem management workflows.
- Mentor, guide, or train service desk staff when required to enhance their skills and knowledge.
- Support multiple clients with professionalism and strong customer service.
- Manage your workload to meet service levels while maintaining accurate data.
- Work flexibly in a 24/7 rotating roster (including nights and weekends).
Requirements:
- Able to obtain NV1 Security Clearance (with potential for NV2 clearance).
- Prior customer service experience is highly valued.
- At least 1 year of IT Service Desk experience preferred.
- Certificate or training in IT (or equivalent hands-on experience).
About You:
You will be an excellent problem-solver with excellent communication skills, able to work well under pressure and collaborate effectively with colleagues.
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