Technical Support Specialist

4 days ago

Canberra, ACT, Australia beBeeSupport Full time $90,000 - $110,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This role involves providing initial technical assistance to end-users and clients, as well as assisting with advanced support as required.

Key Responsibilities
  • Respond promptly and professionally to service requests via phone, email, and ticketing systems.
  • Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
  • Accurately document all user interactions, solutions, and outcomes within the ticketing system.
  • Escalate complex issues to advanced teams in accordance with established protocols.
  • Collaborate with team members and vendors to resolve issues efficiently and effectively.
  • Contribute to knowledge base by documenting solutions and procedures for recurring issues.
  • Assist with onboarding and offboarding processes, including account setup, configuration, and access management.

This is a permanent, full-time position that requires strong technical expertise, excellent customer service skills, and the ability to work collaboratively with others.

Requirements
  • Excellent communication and problem-solving skills.
  • Strong technical expertise, particularly in hardware and software support.
  • Ability to work collaboratively with others.
  • Experience with ticketing systems and documentation.
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional development and growth.

Why Join Us

We offer a dynamic and supportive work environment that encourages collaboration and innovation.

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