Technical Support Specialist

7 days ago

Canberra, ACT, Australia beBeeTechnical Full time $72,000 - $96,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to end-users and clients. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Respond promptly and professionally to service desk requests via phone, email, and ticketing systems.
  • Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
  • Accurately document all user interactions, solutions, and outcomes within the ticketing system.
  • Escalate complex issues to Level 2 or 3 teams in accordance with established protocols.
  • Collaborate with team members and support vendors to resolve issues swiftly and effectively.
Required Skills and Qualifications:
  • Strong knowledge of network, hardware, and software troubleshooting.
  • Experience in remote support tools.
  • Experience with ITSM ticketing system (Manage Engine).
  • Experience with Active Directory/EntraID, Windows 11.
  • Basic experience troubleshooting IOS and Android.
  • Customer Service: Ability to communicate effectively and empathetically with non-technical users.
Benefits:
  • Career growth opportunities through succession planning, internal mobility programs, and mentorship.
  • Ongoing investment in professional development through industry certifications.
  • Employee benefits, recognition, and wellbeing platform.
  • Mental health support through Employee Assistance Program.
  • Support for family and caring responsibilities, including paid parental leave.
  • Employee referral program with monetary incentives offered.
Why is this an exciting opportunity?

This role offers a unique chance to advance your career in a dynamic and innovative organization. As a Technical Support Specialist, you will have the opportunity to develop your skills, work with a talented team, and contribute to the success of our organization.

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