Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia Ls Telcom Full time

**LS telcom Australia Pty Ltd **Antonio Grasso

LS telcom AG is the world's leading provider of technologies and consulting services for the efficient use of the radio spectrum in

all radio services. In an increasingly digital-networked world, we ensure that all spectrum users benefit maximally from radio

services. We optimize spectrum management and use in all markets and market segments.

**Technical Support Specialist - Spectrum Management (M/F/d)**

This Technical Support Specialist role will be part of a multi-disciplinary team to assist with project services, provide Level 3-4

support and maintenance services for support of a Spectrum Management software solution with a Federal Government

agency. Our preference for this full-time permanent position is to be Canberra based. However, we are seeking suitable

required.

**Main tasks**
- Resolution of assigned level 3-4 Help Desk Technical Issues and requests to meet SLAs
- Analyse, and implement client requirements and rectifications related to the technical operation of the software under

general direction and guidance

implementation of enhancements or improvements to the software
- Monitor and maintain interfaces to external systems
- Comply with established support process and procedures and contribute to the continuous improvement
- Maintain and update operational and technical support documentation
- Performs relevant Routine & Regular Operation Maintenance Activities

timeframes
- Support the Software Lead in coordinating technical input into major and minor patch release deployment processes
- Assist in producing Status Reports by monitoring and reporting progress of assigned tasks
- Running necessary workarounds for problems to keep the system operational

**Qualification Profile**
- NV1 clearance (minimum) or possess or willing to obtain an NV2 clearance, if required (Essential)
- Experience with Spectrum Management and associated software
- Experience in a ITIL service management
- Experience with working in a Quality management (ISO 9001) environment
- Testing or Training experience in software development (Desirable)
- Experience with software management tools such as JIRA, Confluence, ALM (Desirable)
- RF and system engineering experience would be advantageous (Desirable)

**What we offer you**
- Excellent compensation, great benefits, flexible hours, and an enjoyable work environment
- Collegial and highly professional team in a modern, international working environment
- Career opportunities worldwide

attachments as PDF.

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeFieldEngineer Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistThis role requires a highly skilled technical support specialist to provide personnel and technical support to continue the function of Global ICT Logistics.Track and manage ICT assets, stock requirements, and consumables both domestically and internationally.Manage inventories, invoices, and registers.Perform server...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $80,000 - $100,000

    Technical Support SpecialistDeliver exceptional customer service by providing expert technical assistance to clients in a fast-paced, dynamic environment.About the RoleAs a Technical Support Specialist, you will be our primary point of contact for resolving technical issues related to our private cloud offerings and managed services.Engage directly with...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeSupport Full time $90,000 - $110,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing initial technical assistance to end-users and clients, as well as assisting with advanced support as required.Key ResponsibilitiesRespond promptly and professionally to service requests via phone, email, and ticketing...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $125,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team in managing the day-to-day operations of a human resources system. The successful candidate will have strong technical skills, attention to detail, and analytical skills.About the RoleThe role involves configuring, testing, and change management...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $80,000 - $125,000

    Job Summary:Role OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team.About the Role:Support Existing Customers: Provide exceptional support to existing customers, addressing their queries and concerns in a timely and professional manner.Hardware Maintenance: Manage hardware maintenance, replacement, and...

  • Support Technical Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSkills Full time $71,560 - $77,699

    IT Support SpecialistThe role of IT Support Specialist is pivotal in ensuring the seamless delivery of IT services to clients.Technical Troubleshooting and Issue Resolution: Conduct thorough investigations to diagnose and resolve technical issues on various systems, applying analytical skills to identify root causes.Hardware Management: Assist in the...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSupport Full time $65 - $85

    As a technical support specialist, you will provide administrative assistance to staff by leveraging your expertise in IT service delivery. Your role involves conducting research and analysis as needed to ensure effective problem-solving.You will be responsible for offering a mix of level 1 and level 2 support, collaborating with internal and external...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $90,000

    Job Summary:We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical expertise in a fast-paced environment.The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.Key...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $100,000

    Job SummaryWe are looking for a skilled professional to fill the role of Technical Support Specialist.Key Responsibilities:Providing first and second-level technical support for various ICT issues with a focus on learning and collaboration.Helping to resolve client tickets while maintaining clear, friendly, and timely communication.Working with Microsoft...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $100,000

    Job Title:Technical Support ProfessionalJob Description:This position involves working as a technical support specialist, providing assistance to users with ICT-related issues. The individual will be responsible for resolving common problems and escalating complex matters to second-level support teams.Key Responsibilities:Respond to user inquiries and...