Equipment Service Business Manager

3 weeks ago

Melbourne, Victoria, Australia The Toro Company Full time

Experience the rewarding opportunity to oversee high-quality service delivery across Toro Australia's equipment service business. As an Equipment Service Business Manager, you will be responsible for ensuring consistent and excellent service standards across our company-owned facilities, while also supporting our dealer network in achieving service excellence.

Key Responsibilities
  • Deliver exceptional service quality across all company-owned service facilities, working closely with regional managers.
  • Evaluate and support Toro Australia's dealer network in maintaining high service delivery standards.
  • Develop and implement safety procedures in conjunction with the Toro Australia WH&S representative.
  • Maintain product service maintenance documentation in collaboration with technical service teams and service managers.
  • Roll out the correct warranty process in line with direction from warranty teams and company policies.
  • Ensure all documentation is up-to-date, including job cards, invoicing, product history files, OH&S documentation, site information manuals, PDI forms, etc.
  • Coordinate national supplier agreements for service-related consumables and maintenance requirements.
  • Benchmark service standards for field service teams, workshop repairs, advisors, and managers at all levels of service response.
  • Establish and maintain processes for distributing and maintaining service-related information relevant to various product models serviced by each state-based service center.
  • Oversight of service-related financial planning and cost management in collaboration with the service manager.

We offer a highly competitive salary package estimated around $110,000 per annum, depending on experience. You'll have the opportunity to work with a leading provider of innovative solutions for the outdoor environment, fostering a workplace where people and performance are valued equally.

Requirements

  • Proven experience in maintaining and repairing turf equipment, recycling machinery, or construction equipment, including tractors, lawn mowers, garden tractors, line trimmers, and golf course machinery.
  • Background in the turf industry, turf technician roles, or a similar field.
  • Experience in developing and implementing Standard Operating Procedures (SOPs).
  • Strong interpersonal and communication skills, with a proven ability to build and maintain effective relationships with internal and external stakeholders.
  • Exceptional organizational and time management skills.
  • Proficiency in computer operations and keyboarding.
  • Solid understanding of service standards and Key Performance Indicators (KPIs).
  • A valid Australian driver's license.
  • Willingsness to travel interstate.
  • Potential for international travel with a valid passport or ability to obtain one as required.

Toro offers a comprehensive benefits package, which includes opportunities for professional growth, flexible work arrangements, and a positive work-life balance.

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