Claim Manager

5 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $100,000 - $120,000
Job Description

We are seeking a skilled and dedicated Claims Officer to join our team. As a Claims Officer, you will be the first point of contact for insurance claim lodgments and will be responsible for assessing eligibility to access superannuation benefits under various grounds.

You will manage death claims distribution through case management to payment, undertaking the claim staking process. You will engage with potentially vulnerable individuals, demonstrating empathy and compassion in every interaction. You will also uphold a high level of professionalism when working with internal and external stakeholders.

Your primary goal will be to deliver high-quality customer service on inbound and outbound calls, effectively managing difficult conversations by actively listening, empathizing, and identifying the member's or beneficiary's needs. You will also be responsible for lodging and triaging claims, taking ownership of death, terminal illness, total and permanent disability, income protection, and permanent incapacity claims.

You will proactively follow up receipt of claim documents with members and beneficiaries and aid in the completion of their forms. Action and complete claim work within agreed service level agreements and escalate any potential risks. Provide information regarding account details without providing financial advice. Participate in training and upskilling to build knowledge and skills within yourself and your team.

Be an active team player and contribute positively and collaboratively to the success of shared team goals. Deliver the fund's service expectations that achieve an end-to-end life cycle for every claim. Make recommendations to the Trustee on all product claims. Manage family law enquiries and process family law splits and financial hardship applications. Report and manage dissatisfaction feedback and service complaints.

Attend to all forms, correspondence, filing, and record maintenance associated with claims management, family law splits, and financial hardship. Attend to customer enquiries as they occur by accurately identifying the nature of the enquiry and responding in a timely and professional manner. Ensure our integrity is maintained and risk exposure minimized by adhering to policies and procedures.

Required Skills and Qualifications
  • Prior experience as a Claim Officer.
  • Superannuation or industry experience in a similar role.
  • Excellent communication skills, both written and verbal.
  • Process-oriented with great attention to detail.
  • Proven ability to work on tasks independently while contributing to team goals.
  • Confidence in engaging with members and external stakeholders, maintaining a pleasant phone manner and a great attitude.
  • Proven experience working to service standard deadlines.
  • Advanced skills in Word, Outlook, and Excel.
  • RG 146 compliance or commitment to undertake study (mandatory).
Benefits

We offer a range of benefits to support your well-being and career growth:

  • Flexibility: Hybrid Work Model.
  • Your Future: Income Protection Insurance.
  • Work/Life Balance: Flexible Time Off.
  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance.
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.
  • Extra Perks: Discounts on fitness clubs, travel, and more.
What We Bring

We are committed to creating a diverse and inclusive workplace where everyone can thrive. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

  • Claims Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeClaim Full time $90,000 - $130,000

    Claims Management ExpertWe are seeking an experienced claims management professional to join our high-performing team.About the RoleThis is a permanent full-time position with a hybrid approach of working from home and in-office. You will be responsible for managing a portfolio of liability claims end-to-end, interpreting policy wordings and applying...

  • Claims Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeClaims Full time $95,000 - $105,000

    Job SummaryWe are seeking a highly skilled Claims Specialist to join our team. As a Claims Specialist, you will partner with various stakeholders to navigate complex claims environments and drive transformative change.Your goal will be to optimise outcomes, control costs, mitigate risk, and deliver value across the entire claims lifecycle.About the RoleYou...

  • Claims Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeAnalytical Full time $90,000 - $120,000

    Job Title: Claims ExecutiveWe are seeking a highly skilled Claims Executive to join our team.This is a hybrid role that requires working at least three days a week in the office, based in the Sydney location.The successful candidate will have 1-2 years of experience in insurance, excellent analytical skills, strong organisational skills, and excellent...

  • Claims Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeClaims Full time $100,000 - $120,000

    Claims Expert JobWe are looking for a skilled professional to manage complex claims and provide exceptional client service.This role involves handling specialist financial lines claims with a focus on client advocacy, providing high-quality technical advice and support, and advocating for clients in relation to insurer indemnity denials.Handle claims from...

  • Claims Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeClaimsManagement Full time $90,000 - $120,000

    We are seeking a Claims Management Specialist to join our team. As a key member of our organization, you will be responsible for managing a portfolio of claims, providing technical support and coaching junior staff.This is an exciting opportunity for someone looking to make a real difference in the insurance industry. You will have the chance to leverage...

  • Claims Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeImpact Full time $90,000 - $100,000

    Claims Management SpecialistThe role of Claims Management Specialist is pivotal within our Recovery & Health team.This opportunity enables you to make a real impact by supporting colleagues through complex claims management and guiding them back to health and work with empathy, precision, and care.The ideal candidate will have proven experience managing...

  • Claims Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeEmpathizer Full time $90,000 - $100,000

    Job Title: Senior Claims PartnerA highly skilled professional is required to manage complex workers compensation claims within a large organisational structure. The successful candidate will have excellent problem-solving skills, the ability to engage and influence stakeholders, and experience in applying industry best practice models.Key...

  • Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeClaims Full time

    Transform your career with a dynamic role that fosters professional growth and excellence in claims management. Chubb Insurance is committed to creating a supportive and inclusive work environment, promoting diversity and equal opportunities for all candidates. We value flexibility and are open to discussing individual needs and arrangements to ensure the...

  • Claims Manager

    7 days ago

    Sydney, New South Wales, Australia Youi Insurance Full time

    OverviewJoin to apply for the Claims Manager role at Youi Insurance.Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.Key responsibilitiesLead and support a team to meet service and performance targets.Monitor and report on claims service delivery weekly.Ensure...

  • Claims Manager

    7 days ago

    Sydney, New South Wales, Australia Youi Insurance Full time

    OverviewJoin to apply for the Claims Manager role at Youi Insurance.Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.Key responsibilitiesLead and support a team to meet service and performance targets.Monitor and report on claims service delivery weekly.Ensure...