Claims Manager
3 days ago
The role of Claims Management Specialist is pivotal within our Recovery & Health team.
This opportunity enables you to make a real impact by supporting colleagues through complex claims management and guiding them back to health and work with empathy, precision, and care.
The ideal candidate will have proven experience managing complex workers compensation claims, ideally within a large organisational structure.
They will be able to engage and influence a wide range of stakeholders, including unions, HR, medical professionals and operational leaders.
The successful candidate will be a compassionate problem solver with a sharp eye for detail and a genuine drive to support others through complex challenges.
They will thrive in fast-paced environments, balancing empathy with commercial acumen, and be not afraid to lead conversations that drive real change.
Key Responsibilities:
- Manage a portfolio of complex, high-risk claims with full decision-making responsibility
- Conduct regular face-to-face meetings with injured team members to personalise support and monitor recovery progress
- Deliver exceptional customer service by tailoring interactions to individual needs and acting as a key escalation point
- Lead and participate in case conferencing and return-to-work planning
- Collaborate with Operations, Rehabilitation, and external stakeholders to drive effective recovery outcomes.
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