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Customer Service Shift Lead

1 month ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time
Exciting Career Opportunity at Drakes Supermarkets

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Shift Supervisor. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

About the Role

As a Customer Service Shift Supervisor, you will be responsible for:

  • Leading a team of customer service representatives to provide exceptional customer service
  • Ensuring that customer service standards are met and exceeded
  • Providing training and support to customer service representatives
  • Managing customer complaints and issues
  • Working closely with the Customer Service Manager to achieve departmental goals and objectives
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Attractive remuneration package
  • 10% company discount for you and your family
  • Full on-the-job training and support provided
  • Strong opportunity for career progression and advancement
About Us

Drakes Supermarkets is a leading independent grocery retailer in Australia, with over 60 stores across South Australia and Queensland. We are committed to creating an inspiring workplace that supports the development of great people.

We are proud of our company culture, which values diversity, inclusivity, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.