Customer Service Shift Supervisor Lead

4 weeks ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time
About Drakes Supermarkets

Drakes Supermarkets is a leading independent grocery retailer in Australia, with over 60 stores across South Australia and Queensland. We've been serving our communities for over 50 years, and we're committed to creating an inspiring workplace that supports the development of great people.

Job Title: Customer Service Shift Supervisor

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Shift Supervisor. As a key member of our Customer Service Department, you will be responsible for leading and supervising a team of customer service representatives during peak periods, ensuring exceptional customer service and a seamless shopping experience for our customers.

Key Responsibilities:
  • Lead and supervise a team of customer service representatives during peak periods
  • Ensure exceptional customer service and a seamless shopping experience for customers
  • Provide training and support to team members to ensure they have the skills and knowledge to deliver outstanding customer service
  • Monitor and maintain a high level of customer satisfaction through regular feedback and coaching
  • Collaborate with other departments to ensure seamless communication and a positive shopping experience for customers
Requirements:
  • Previous experience in a customer-facing role, preferably in a retail environment
  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Strong problem-solving and conflict resolution skills
  • Ability to work flexible hours, including weekends and public holidays
What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Attractive remuneration package
  • 10% staff and family discount across all Drakes stores
  • Wide range of corporate benefits, including discounted gym memberships, banking, health insurance, and more
  • In-depth onboarding and career progression opportunities
  • Company-funded retail management qualifications and first aid qualifications
  • Vehicle leasing opportunities

We're committed to creating a diverse and inclusive workplace that supports the development of great people. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you.



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