Senior Customer Service Supervisor

4 weeks ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time

Drakes Supermarkets is seeking a highly skilled and motivated individual to join our team as a Senior Customer Service Supervisor.

As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

The successful applicant will have:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership skills and ability to motivate and guide a team
  • Knowledge of retail operations and customer service principles

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.

About Drakes Supermarkets:

Drakes Supermarkets is a leading independent grocery retailer in Australia, with over 60 stores across South Australia and Queensland.

We are committed to providing our customers with the best possible shopping experience and are seeking individuals who share our values and are passionate about delivering exceptional customer service.

Key responsibilities:

  • Provide exceptional customer service and resolve customer complaints in a professional and courteous manner
  • Supervise and lead a team of customer service representatives to ensure excellent customer service and high levels of customer satisfaction
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and report on customer service metrics and provide recommendations for improvement

Requirements:

  • Minimum 2 years' experience in a customer service or retail management role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership skills and ability to motivate and guide a team

What we offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Supportive and dynamic work environment
  • Recognition and rewards for outstanding performance


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