Customer Service Shift Lead

3 weeks ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time
Customer Service Shift Supervisor Opportunity

Drakes Supermarkets is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Shift Supervisor.

About Us

With over 50 years of experience in the retail industry, Drakes Supermarkets has established itself as a leading independent grocery retailer in Australia. Our commitment to providing exceptional customer service and creating a supportive work environment has earned us a reputation as a great place to work.

About the Role

As a Customer Service Shift Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. You will be required to work a variety of shifts, including weekends and closing shifts.

Key Responsibilities

  • Lead a team of customer service representatives to achieve sales and customer service targets
  • Provide training and coaching to team members to improve their skills and knowledge
  • Monitor and improve customer service standards across the store
  • Work collaboratively with other departments to achieve store goals
  • Participate in on-the-job training and development programs to enhance your skills and knowledge

What We Offer

As a Customer Service Shift Supervisor at Drakes Supermarkets, you will have the opportunity to develop your leadership skills and work in a dynamic and supportive team environment. You will also receive:

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A fun and supportive work environment
  • Discounts on store products and services

Requirements

To be successful in this role, you will need:

  • Excellent customer service skills and a passion for delivering exceptional customer experiences
  • Strong leadership and communication skills
  • Ability to work a variety of shifts, including weekends and closing shifts
  • Basic knowledge of point-of-sale systems and retail operations

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please click the 'Apply' button below to submit your application.



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