Customer Service Shift Lead
3 weeks ago
Drakes Supermarkets is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Shift Supervisor.
About Us
With over 50 years of experience in the retail industry, Drakes Supermarkets has established itself as a leading independent grocery retailer in Australia. Our commitment to providing exceptional customer service and creating a supportive work environment has earned us a reputation as a great place to work.
About the Role
As a Customer Service Shift Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. You will be required to work a variety of shifts, including weekends and closing shifts.
Key Responsibilities
- Lead a team of customer service representatives to achieve sales and customer service targets
- Provide training and coaching to team members to improve their skills and knowledge
- Monitor and improve customer service standards across the store
- Work collaboratively with other departments to achieve store goals
- Participate in on-the-job training and development programs to enhance your skills and knowledge
What We Offer
As a Customer Service Shift Supervisor at Drakes Supermarkets, you will have the opportunity to develop your leadership skills and work in a dynamic and supportive team environment. You will also receive:
- A competitive salary and benefits package
- Opportunities for career progression and professional development
- A fun and supportive work environment
- Discounts on store products and services
Requirements
To be successful in this role, you will need:
- Excellent customer service skills and a passion for delivering exceptional customer experiences
- Strong leadership and communication skills
- Ability to work a variety of shifts, including weekends and closing shifts
- Basic knowledge of point-of-sale systems and retail operations
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please click the 'Apply' button below to submit your application.
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