Supervisor of Customer Service Operations

2 weeks ago


Caboolture, Queensland, Australia Drakes Supermarkets Full time

Drakes Supermarkets is seeking a highly skilled and dedicated Customer Service Shift Supervisor to join our team.

The successful applicant will be responsible for training and supervising the Customer Service Department in the absence of the Manager, ensuring seamless customer service delivery.

We offer a range of benefits including attractive remuneration, 10% company discount, full on-the-job training, and opportunities for career progression and advancement.

As a valued member of our team, you will contribute to creating an inspiring workplace that supports the development of great people.

About the Role:

This is a supervisory role that requires the ability to liaise with both team members and management, as well as demonstrate unparalleled commitment to customer service, excellent communication skills, and a flair for merchandising.

Key Responsibilities:

  • Supervise and train Customer Service team members.
  • Ensure seamless customer service delivery.
  • Support the Customer Service Manager in implementing strategies to improve customer satisfaction.
  • Collaborate with other departments to achieve business objectives.
  • Contribute to creating a positive and inclusive work environment.


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