Chief Guest Experience Officer

5 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $44,688 - $90,720
Guest Services Manager Job Description

The Guest Services Manager plays a pivotal role in delivering exceptional customer service while maintaining efficient front desk operations within brand-specific systems and procedures.

Key Responsibilities:

  • Oversight of Guest Services Department operations, ensuring maximized revenues and uncompromised guest experiences.
  • Staff supervision and training, fostering a positive work environment.
  • Effective communication and collaboration with hotel associates, including sales, housekeeping, administration, and management teams.

The Guest Services Manager is responsible for scheduling staff to meet service standards and budgets. They also assist the General Manager with pre-opening tasks, lead monthly team meetings, participate in executive team meetings, and conduct security checks for guests, fellow associates, and hotel assets.

Job Requirements:

  • Proven knowledge of customer service and previous management experience, preferably in a hotel or hospitality environment.
  • Effective communication, presentation, and interpersonal skills.
  • Demonstrated ability to manage and work with a multi-disciplinary staff in a fast-paced environment.

Responsibilities may include designing and delivering customer-focused programs and services, managing reservations, check-in, and check-out processes, and working knowledge of local area and surrounding regions.

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