Exceptional Service Delivery Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $117,000

**Dream Career Opportunity**

At the heart of every great vacation experience lies a team of dedicated professionals who strive to deliver exceptional service. As a Front Office Duty Manager, you play a pivotal role in ensuring that every guest has an unforgettable stay.

Responsibilities include:

  • Leading a team to promote high levels of customer satisfaction
  • Managing daily operations at the Reception desk, including greeting and registering guests
  • Providing information on local attractions and amenities
  • Resolving any guest issues promptly and efficiently

With your strong communication skills and ability to multitask, you will excel in this dynamic role. If you are passionate about delivering exceptional customer service and have a positive attitude towards work, we encourage you to apply.

**What You'll Bring**

To be considered for this opportunity, you should possess:

  • Proven experience in a supervisory role within a Front Office department
  • Knowledge of hotel property management systems, preferably Opera
  • Excellent written and verbal communication skills, with active listening
  • Ability to work under pressure and manage competing priorities
  • Positive attitude and passion for delivering exceptional customer experiences

**Benefits**

We offer a comprehensive package that includes:

  • Immediate start
  • Subsidised private health insurance after successful probation
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Local and global discounts on accommodation, dining, lifestyle, and more

**Join Our Community**

We are committed to fostering a culture of inclusivity, respect, and fun. As a member of our team, you will have the opportunity to learn, grow, and develop your skills in a supportive environment.

**Why Choose Us?**

Our organisation values its employees and strives to provide a work-life balance that allows for personal growth and career advancement. We invite you to join our community and embark on a rewarding career journey.

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