Strategic Customer Advocate

3 days ago

Perth, Western Australia beBeeManager Full time $85,000 - $95,000

At the forefront of human resources technology, we are seeking a seasoned professional to assume the role of Account Manager. In this capacity, you will be responsible for cultivating and nurturing key client relationships, with a particular emphasis on ensuring the successful renewal of contracts as well as capitalising on opportunities to upsell and cross sell within an allocated portfolio of customers.

">Key Responsibilities:
  • Client Relationship Management: Serve as the primary point of contact for growth accounts, fostering strong, long-term relationships that drive client satisfaction and retention.
  • SaaS Renewals: Take ownership of the renewal process, working closely with clients to ensure that our solutions continue to meet their needs and negotiating favorable terms that support both client objectives and company goals.
  • Account Growth: Identify opportunities for upselling and cross-selling additional products and services, contributing to the overall growth of the account.
  • Data-Driven Insights: Utilise client performance metrics to provide actionable insights and recommendations, ensuring that our solutions are fully aligned with client goals.
  • Collaborative Engagement: Work closely with internal teams, including product development, marketing, and customer support, to deliver a seamless and integrated client experience.
Requirements:Experience:

Demonstrated success in account management within a SaaS environment, with a strong focus on contract renewals and client retention, cross selling and upselling.

Skills and Qualifications:

Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior stakeholders.

Proven ability to identify and capitalise on growth opportunities within existing accounts, across mixed verticals.

Strong analytical skills, with the capability to interpret complex data and translate it into actionable strategies.

Benefits:

We offer a comprehensive suite of benefits designed to support your personal and professional growth, including paid parental leave, birthday leave, YOU day each year, and connecting people leave (up to 2 weeks working from anywhere).

In addition, we provide in-house learning and development initiatives, ELMO social and diversity clubs, mental health/EAP programs, and flare benefits (great discounts, novated leasing, salary sacrifice).

Our values include obsessing over customers, helping others thrive, seeking out different, and being fearlessly optimistic.

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