Customer Service Advocate

24 hours ago

Perth, Western Australia beBeeCustomerService Full time $55,000 - $77,000
Job Opportunity: Customer Service Advocate

 

We are seeking professional and driven individuals to join our high-performing team, providing tailored services to individuals with disability, seniors, carers, health professionals, and educators.

About the Role:

This is a varied position that involves linking customers to internal and external services, on-boarding clients within an allocated region of Australia referred through My Aged Care for Commonwealth Home Support Services, and assisting in the procurement of goods to meet customer goals.

About You:

To be successful in this role, you will have:

  • Demonstrated experience in customer service and sound understanding of customer relationship management with professional delivery
  • Previous call centre experience - inbound and outbound calls
  • Experience in general administration, and good attention to detail
  • Sound computing skills, being competent in MS Office, Outlook and Teams
  • Exceptional multi-tasking abilities - being able to work across multiple platforms whilst being on a call with a customer
  • Collaborative team approach and excellent interpersonal skills

Benefits:

In return, you will have the opportunity to make a positive impact in the lives of others, work within a supportive environment, and further develop your skills and career in customer service.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and face-to-face interactions
  • Support customers throughout their journey, addressing their needs and concerns
  • Work collaboratively with colleagues to achieve shared goals and objectives

What We Offer:

A dynamic and inclusive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of others.

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