Small Business Relationship Manager

1 week ago

Port Melbourne, Australia beBeeBusiness Full time $104,000 - $130,878

**Job Description:**

We are seeking a dedicated and empathetic professional to support the growth and personal journey of small business customers.

As a key member of our team, you will have the opportunity to work closely with valued customers, providing holistic support at all stages of their business cycle.

You will be known for your ability to listen and provide meaningful phone-based conversations, guiding customers through residential and commercial lending, cashflow solutions, and other strategic needs.

This role requires a strong focus on delivering an integrated customer experience, working collaboratively as a team to perform credit analysis and approving requests up to Delegated Commitment Authority (DCA).

Key responsibilities include managing lending and product requests, owning retention activities, and bringing our organization closer to customers to deepen relationships.

**Required Skills and Qualifications:**

  • Foster strong relationships with customers, referral partners, and internal stakeholders
  • Provide exceptional customer service, ensuring timely and effective issue resolution
  • Perform credit analysis, approving requests up to DCA
  • Manage lending and product requests for small business customers
  • Owning retention activities to deepen customer relationships

**Benefits:**

  • Opportunity to make a real difference in customers' lives
  • Chance to develop strong relationships with customers and internal stakeholders
  • Collaborative and dynamic work environment

**Others:

  • This is a unique opportunity to drive business growth and personal success for small business customers
  • Join a team that values collaboration, empathy, and customer-centricity

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