Insurance Claims Consultant

1 week ago


Adelaide, South Australia Suncorp Group Full time
About the Role

We are seeking a highly skilled Insurance Claims Consultant to join our team in Adelaide. As a key member of our Claims Team, you will play a critical role in supporting our Claims Performance Manager and contributing to the success of our business.

Key Responsibilities
  • Provide exceptional support to the Claims Team, focusing on complaints management, quality assurance audits, technical referrals, COP monitoring and reporting, validation of COP breaches, coaching/training opportunities, end-of-month reporting, and process improvement initiatives.
  • Identify and facilitate opportunities for coaching and training to enhance team performance and knowledge.
  • Proactively contribute to the identification and evaluation of individual knowledge and skill gaps within the team.
Requirements
  • A minimum of 2 years' experience in a general insurance claims function is mandatory.
  • Diploma in Financial Services (Insurance) or Tier 1 certification is highly regarded.
  • Property claims experience and previous complaints handling experience are also highly valued.
  • Strong analytical skills, advanced communication and interpersonal abilities, and proficiency in MS Office, particularly Excel, are essential.
  • The successful candidate must be a task-oriented individual with a sense of urgency, commitment to quality, and ability to work effectively within a team environment.
About You

We welcome applicants who possess a thorough understanding of the Insurance Code of Practice and compliance requirements, as well as knowledge of TS business operations, including strategic objectives.

Benefits
  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • An excellent benefits package, including discounts on retail and financial products, flexible working arrangements, paid parental leave, and employee assistance programs.
  • Ongoing study support, career development opportunities, and access to professional networks.
About Suncorp Group

Suncorp Group is a leading Australian-based financial services company, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.


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