Insurance Claims Consultant
1 week ago
We are seeking a highly skilled Insurance Claims Consultant to join our team in Adelaide. As a key member of our Claims Team, you will play a critical role in supporting our Claims Performance Manager and contributing to the success of our business.
Key Responsibilities- Provide exceptional support to the Claims Team, focusing on complaints management, quality assurance audits, technical referrals, COP monitoring and reporting, validation of COP breaches, coaching/training opportunities, end-of-month reporting, and process improvement initiatives.
- Identify and facilitate opportunities for coaching and training to enhance team performance and knowledge.
- Proactively contribute to the identification and evaluation of individual knowledge and skill gaps within the team.
- A minimum of 2 years' experience in a general insurance claims function is mandatory.
- Diploma in Financial Services (Insurance) or Tier 1 certification is highly regarded.
- Property claims experience and previous complaints handling experience are also highly valued.
- Strong analytical skills, advanced communication and interpersonal abilities, and proficiency in MS Office, particularly Excel, are essential.
- The successful candidate must be a task-oriented individual with a sense of urgency, commitment to quality, and ability to work effectively within a team environment.
We welcome applicants who possess a thorough understanding of the Insurance Code of Practice and compliance requirements, as well as knowledge of TS business operations, including strategic objectives.
Benefits- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- An excellent benefits package, including discounts on retail and financial products, flexible working arrangements, paid parental leave, and employee assistance programs.
- Ongoing study support, career development opportunities, and access to professional networks.
Suncorp Group is a leading Australian-based financial services company, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.
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