Luxury Hotel Attendant

3 weeks ago


Melbourne, Victoria, Australia Accor Full time

Sofitel Melbourne on Collins is seeking a highly skilled and experienced Hospitality Professional to join their esteemed Club Sofitel team. As a key contact for guests, you will be responsible for delivering exceptional luxury service and creating a sense of welcome and joie-de-vivre.


To excel in this role, you will require excellent attention to detail, effective communication skills, and a proven track record of delivering quality service in a fast-paced environment. Your ability to exceed guest expectations and maintain a thorough knowledge of hotel facilities and promotions will be essential in providing a seamless and memorable experience for guests.


Responsibilities:



  • Maintain a thorough knowledge of all hotel facilities and promotions
  • Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
  • Preparing and serving food & beverages
  • Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
  • Maintaining food & beverage stock and inventory control based on current and future occupancy
  • Completing check in and check out procedures and adhering to hotel standards
  • Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
  • Communicating with a diverse range of people in a professional manner


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