Technical Customer Support Professional
1 week ago
This role involves delivering exceptional customer experiences through technical support by resolving cases, providing input on process and product enhancements, and collaborating with cross-functional teams.
Key Responsibilities- Resolve customer technical cases related to understanding or troubleshooting the ServiceNow platform.
- Provide outstanding customer support via various channels including web, chat, email, case updates, and telephone.
- Develop a deep understanding of the ServiceNow platform and core functionalities; utilize diagnostic tools to identify root causes.
- Coordinate with additional teams for complex issues while maintaining ownership and timely communication.
- Contribute to process and product improvements based on customer feedback and issues.
- Experience in leveraging AI integration into work processes, decision-making, or problem-solving using AI-powered tools, automated workflows, or AI-driven insights.
- 0-2+ years of customer-facing technical support experience.
- Ability to troubleshoot difficult technical issues.
- Proficiency in reading basic Java/JavaScript code.
- Commitment to quality and customer service.
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