Key Customer Support Role

1 week ago

Brisbane, Queensland, Australia beBeecustomer Full time $65,000 - $78,000

Customer Service Representative

This role involves providing exceptional customer service and support to our clients. The ideal candidate will have a strong ability to communicate effectively, both verbally and in writing.

Duties:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide information and updates regarding products and logistics processes.
  • Assist customers with booking, tracking orders, and resolving issues.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities for process improvements and contribute to team initiatives.
  • Follow up with customers to ensure satisfaction and address any concerns.

Requirements:

  • Previous experience in customer service and/or administration is essential.
  • Strong communication and interpersonal skills are required.
  • Excellent problem-solving abilities and attention to detail are necessary.
  • The ability to think on their feet and make decisions confidently is expected.
  • Proficiency in Microsoft Office Suite is required.

Skills:

  • Communication and interpersonal skills
  • Problem-solving and analytical skills
  • Time management and organizational skills
  • Technical skills (Microsoft Office)

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