Customer Experience Champion

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $55,000 - $70,000
Job Overview

We are seeking a highly motivated and organized Customer Experience Champion to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences for our members.

About Us

We are a leading provider of premium workspaces, business networks, and services across multiple locations.

We pride ourselves on innovation, growth, and excellent customer service. Our goal is to provide a unique and productive environment that fosters creativity, collaboration, and success.

Key Responsibilities

  • Meet with the management team to discuss areas for improvement and opportunities to contribute to our organization's success.
  • Respond to space needs of members to ensure a successful experience.
  • Coordinate office move-ins and outs, including furniture installation and removal, cabling desks, and other manual tasks.
  • Host the Welcome Desk, providing excellent customer service to members and guests.
  • Ensure the member kitchen area is always functioning and ready for community use.
  • Manage clubhouse operations, including access passes, stocktake items, and facilities maintenance.
  • Coordinate with the Community Lead to support members moving in/out of the space, complete office condition reports, and participate in national facilities and tech meetings.
  • Serve as Clubhouse Tech Rep, providing IT support for Clubhouse users and participating in national facilities and tech meetings.
  • Evaluate ongoing maintenance projects and their impact on the member community.
  • Coordinate onsite maintenance and works, building relationships with external contractors.
  • Own the ticketing process, ensuring Zendesk tickets and maintenance projects are resolved in a timely manner.

About You

We're looking for a candidate with:

A hands-on attitude, willingness to learn, and ability to be on their feet for part of the day.1-2 years of experience in a fast-paced customer service environment.Strong time management skills, with an ability to juggle competing priorities while remaining solutions-focused.A basic understanding of Tech and facilities.A desire to problem-solve and a keen eye for detail.The ability to build strong internal and external relationships, work well in a team, and independently.

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