Customer Experience Champion

2 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $150,000
Job Title: Customer Experience Champion

Our ideal candidate is a seasoned professional with a proven track record of success in driving customer satisfaction and growth.

Key Responsibilities:
  • Success Planning: Develop and implement tailored success plans to ensure customers achieve their goals.
  • Rhythm Management: Lead regular check-ins to monitor product usage and outcomes, identifying areas for improvement.
  • Risk Mitigation & Growth: Proactively address potential risks, create contingency plans, and drive expansion opportunities.
  • Insight-Driven Decision Making: Analyze feedback to inform product and marketing strategies, ensuring seamless customer experiences.
  • Operational Excellence: Maintain accurate health records, forecasts, and notes to enable data-driven decision making.
  • Customer Journey Optimization: Champion the development and implementation of playbooks to enhance customer satisfaction.
  • Strategic Partnership Building: Foster strong relationships with CMOs, Heads of Marketing, founders, and marketers through clear and effective communication.

About You:

  • 2–4+ years of experience in Customer Success or Account Management within B2B SaaS or adjacent industries.
  • Strong commercial acumen, including GRR/NRR, negotiation, and forecasting skills.
  • Brand and marketing fluency, understanding the importance of brand awareness and how to measure its impact.
  • Data literacy and a curiosity about products; comfortable navigating conversations around dashboards.
  • Excellent written and verbal communication skills across executive, user, and technical audiences.
  • Familiarity with tools such as Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
  • Alignment with our values of High Care + High Performance, demonstrating kindness, organization, ambition, and a team-first mindset.

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