Bar Team Leader
4 weeks ago
As a dynamic and results-driven professional, we are seeking an experienced Bar Supervisor to join our team at Accor hotels across regional Australia. This exciting opportunity will see you play a key role in delivering exceptional guest experiences, managing the smooth operation of our bars, and fostering a culture of service excellence.
About UsAccor is a world-leading hotel operator with a diverse portfolio of brands, offering unforgettable experiences for millions of guests worldwide. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the most trusted hospitality companies globally.
Job SummaryWe are looking for a seasoned Bar Supervisor who embodies our company values: passion, authenticity, responsibility, and respect. As a member of our team, you will be responsible for ensuring seamless bar operations, training and mentoring staff, and maintaining high standards of service delivery. Your primary focus will be on creating memorable experiences for our guests while promoting a positive work environment that fosters growth and development among our team members.
Key Responsibilities:- To ensure all responsible service of alcohol procedures are practiced at all times, maintaining a safe and compliant bar environment for guests and staff alike.
- Greet guests warmly, escorting them to their tables and ensuring they have an exceptional dining experience.
- Train and monitor Food and Beverage Attendants, providing guidance and feedback to ensure service standards are consistently met.
- Maintain accurate records of team members' time and attendance, ensuring compliance with regulatory requirements.
- Supervise all team members in daily bar operations, providing support and assistance where needed.
- Evaluate and maintain approved service sequences and standards to guarantee a seamless guest experience.
- Ensure opening and closing procedures are carried out efficiently, supervising the bar and maintaining a clean and secure environment.
- Maintain efficient operating procedures for point-of-sale systems, ensuring accuracy and balancing of tills and department cash floats.
- Promote a culture of cleanliness and equipment care, ensuring security and optimal performance of the bar area.
- Identify and report any maintenance needs to management or the maintenance department promptly.
- Monitor and maintain outlet stock levels, ensuring effective inventory management.
- Complete the Restaurant daily logbook accurately and timely.
- Develop and conduct on-the-job training sessions for team members, enhancing their skills and knowledge.
- Participate in scheduled meetings and other relevant events, contributing to team discussions and sharing ideas.
- Monitor outlets' manpower, payroll budget, cost control, and profitability, making informed decisions to drive business growth.
- Maintain personal grooming standards, setting a positive example for fellow team members.
- Be punctual, efficient, and courteous when interacting with guests and colleagues.
- Provide adequate notice for schedule changes, adhering to your work schedule.
- Handle guest complaints professionally and satisfactorily, ensuring excellent customer service.
- Greet guests warmly and escort them to their tables whenever possible.
- Assist with conducting performance appraisals of subordinates, providing constructive feedback.
- A current RSA (Responsible Service of Alcohol) certification is mandatory.
- Experience working in a fast-paced food and beverage environment, preferably in a busy restaurant or bar setting.
- An energetic and engaging personality that inspires guests to create unforgettable memories at our venue.
- A well-rounded individual with strong leadership qualities, capable of motivating and guiding team members.
- Attention to detail and a willingness to learn, adapt, and grow with our team.
Competitive base hourly rate of $28.87 ($57,047.12 - $67,000 per year), equivalent to the Hospitality Industry General Award. Join our vibrant team at Accor and take advantage of this incredible opportunity to develop your career in the hospitality industry
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