Bar Operations Manager

4 weeks ago

Mudgeeraba, Queensland, Australia Accor Full time
Accor Bar Supervisor Job Description

At Accor, we're a world leader in the hotel industry with a diverse portfolio of over 5,000 hotels and 10,000 restaurants and bars across 110 countries. Our mission is to deliver unforgettable experiences to our guests.

Job Title: Bar Supervisor

Location: Various regional Australian locations outside of Sydney, Melbourne, and Brisbane

Salary: $57,047.12 - $67,000 per annum (based on working days and penalties applicable as per the Hospitality Industry General Award)

About the Role:

We're seeking an experienced and skilled Bar Supervisor to join our team. As a Bar Supervisor, you will be responsible for ensuring the highest standards of service are maintained at all times. Your key responsibilities will include:

  • To ensure that all responsible service of alcohol procedures are practiced at all times.
  • Greeting guests and escorting them to their tables.
  • Training and monitoring Food and Beverage Attendants and ensuring service standards are met.
  • Ensuring accurate recording and verification of Team Members time records.
  • Supervising all Team Members in all aspects of the daily operation of the outlet, providing assistance where required.
  • Ensuring that approved service sequences and standards are established and maintained at all times.
  • Ensuring that all opening and closing procedures are carried out to an acceptable standard and supervising the outlet.
  • Maintaining efficient operating procedures for the outlet's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float.
  • Maintaining a high level of cleanliness and care of all equipment and materials; and ensuring security of the outlet.
  • Promptly reporting any maintenance work required to the Manager and or maintenance department.
  • Maintaining all outlet stock levels.
  • Completing the Restaurant daily log book.
  • Developing training plans and conducting on and off the job training sessions for all outlet Team Members.
  • Attending all scheduled food and beverage and other relevant meetings when required.
  • Monitoring outlets manpower, payroll budget, control costs and maximise profitability.
  • Taking extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitoring service personnel's appearance and grooming.
  • Punctual, efficient, and courteous at all times with guests and fellow Team Members alike.
  • Being aware of own work schedule and always providing adequate notice when circumstances prevent one from adhering to that schedule.
  • Handling all guest complaints immediately, courteously and satisfactorily.
  • Greeting all guests and escorting them to their allocated tables when possible.
  • Assisting with conducting performance appraisals of subordinates as instructed.
  • Other duties as may be prescribed from time to time due to operational needs.
  • Monitoring & maintaining a beverage cost of no more than 30%.

Qualifications:

  • A current RSA qualification is mandatory.
  • Experience working in a food and beverage role, ideally in a busy and fast-paced environment.
  • A person who is both an invaluable team player as well as a well-rounded leader.
  • Strong attention to detail and a keen willingness to learn.

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