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Computer Systems Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $105,000
Job Title

Service Desk Technicians play a pivotal role in delivering seamless IT support to our global team. As a key member of our technical team, you will be responsible for providing second-level support for computer systems, operating systems, applications, and mobile services.

  • Incident Management: Utilize ServiceNow to log and handle ICT incidents and service requests.
  • Hardware & Software Support: Install and configure computer hardware, software, and peripheral devices.
  • Ticket Management: Prioritize your workload to ensure resolution within defined SLAs.
Key Responsibilities
  • Provide clear and concise notes within ServiceNow for each ticket.
  • Update or develop Knowledge Base articles as needed.
Required Skills And Competencies
  • Proven experience in a Level 2 role within a large organization.
  • Mobile Device Support: Proficiency in supporting iOS and Android devices.
  • PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.