Computer Systems Specialist

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled Software Technical Support Engineer to join our team in the Pacific Zone of Australia and New Zealand.

The successful candidate will be responsible for providing technical support to customers, troubleshooting and diagnosing faults in software systems, and collaborating with other teams to ensure seamless customer experiences.

About the Role
  • Owning, investigating and resolving complex software issues.
  • Accurate and timely documentation of activities and findings in case management system.
  • Contribution to digital self-help materials promoting faster problem resolution for customers.
  • Collaboration with colleagues in other support centres and departments.
  • Focus on customer experience, contributing to successful interactions.
Requirements
  • 2-4 years of experience in Application Support within an ASX top 100 business.
  • Proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
  • Tertiary qualification in Engineering or Computer Science.
  • Working knowledge and understanding of software and automation hardware communications and setup.
Key Skills
  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA.
  • Ability to demonstrate understanding of Windows operating system, networking concepts and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.
  • Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily.

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