Computer Systems Expert

18 hours ago

Sydney, New South Wales, Australia beBeeTroubleshooter Full time $70,000 - $90,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.

  • You will install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
  • You will install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
  • You will manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
  • You will identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
  • You will maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
Requirements

To be successful in this role, you must have the following qualifications:

  • Bachelor's degree in computer science or equivalent, and two years of experience supporting internal desktop systems, application training, and overall incident ownership and management. 3-5 years of experience required if no degree.
  • Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies.
  • Experience with extensive hardware, network, and software troubleshooting.
  • Hands-on experience on LAN/WAN Networks; working and managing a switched network.
  • Experience on how to make LAN cables, working with Wi-Fi/Access point configurations.
Equal Employment Opportunity

We are an equal opportunity employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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