Director of Customer Experience

1 week ago

Melbourne, Victoria, Australia beBeeEngagement Full time $155,000 - $245,000
Digital Engagement Leader

We are seeking a seasoned executive to spearhead our Personal Banking division's digital endeavors as Digital Engagement Lead. As a key player on the team, you will drive enhanced digital engagement and deepen customer relationships through targeted and personalized digital notifications.

The ideal candidate will possess a proven track record of driving business outcomes in senior leadership roles, with experience in developing and executing strategic initiatives that achieve desired results.

Key Responsibilities:

  • Develop and implement strategies to elevate digital engagement and boost customer satisfaction.
  • Lead cross-functional teams to deliver high-priority notification use cases and enhance capabilities.
  • Promote the strategic direction and commercial viability of notifications as a channel for Personal Banking.
  • Foster strong relationships with executive stakeholders to ensure alignment and collaboration.
  • Optimize conversion rates to drive commercial value and improve the customer experience.

Qualifications:

  • Proven experience in senior leadership roles with a focus on Digital Enablement, leading CX/digital programs, and delivering tangible outcomes.
  • Able to articulate and implement business strategy that drives intended results.
  • A proven track record of delivering results in complex environments.
  • Experience building high-performing teams and fostering collaborative work environments.

About Us:

Our organization values innovation, teamwork, and customer-centricity. We offer a dynamic work environment, opportunities for growth and development, and a commitment to making a positive impact.

How to Apply:

Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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