Customer Experience Director

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000

The Customer Experience Director will drive the delivery of a customer-centric strategy, vision, and roadmap.

Key Responsibilities
  • Develop and implement customer experience initiatives across all customer types
  • Contribute to service design and digital experience projects, ensuring accessibility and usability
  • Translate customer insights into actionable service improvements
  • Support the development of CX frameworks, journey maps, and service blueprints
  • Collaborate with internal teams to embed CX principles into projects, systems, and processes
  • Manage and support CX-related projects using structured project management approaches

The ideal candidate will possess significant experience in customer experience or service design, strong stakeholder management skills, and the ability to turn customer insights into tangible service enhancements.

Deliverables: Develop and maintain customer journey maps, CX frameworks, and service blueprints. Implement and measure the effectiveness of customer experience initiatives.

Skills and Qualifications: Significant experience in customer experience or service design. Strong stakeholder management and influencing skills. Ability to translate customer insights into actionable service improvements.

Benefits: Competitive salary and benefits package. Opportunity to work on high-profile customer experience projects. Collaborative and dynamic work environment.

How to Apply: If you are a motivated and experienced professional looking for a challenging role, please submit your application.

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