Director of Customer Experience

10 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $75,000 - $90,000
Customer Service Director

The ideal candidate for this role will have exceptional leadership and customer service skills.

This position is a great opportunity for someone who enjoys building and managing teams, as well as developing customer service strategies.

You'll be responsible for ensuring that customers receive excellent service and meet our performance targets.

This includes handling customer complaints, managing product returns and servicing, handling calls, managing logistics, and managing refunds.

Key requirements include:

  • Experience with CRM systems
  • Experience with ticketing systems
  • Strong customer service management skills

Suitable candidates will thrive in an operational environment and want to build a world-class customer service team.

They should also be eager for rapid career progression.

  • Customer Experience Director

    10 hours ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $120,000

    Job Title: Customer Experience DirectorJob Overview:We are seeking a seasoned professional to oversee the customer experience at our hotel. As a Customer Experience Director, you will be responsible for managing front office functions and supervising staff to ensure seamless guest experiences.Key Responsibilities:Develop and implement strategies to enhance...

  • Customer Experience Director

    7 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Job Title: Customer Experience DirectorWe are seeking a highly skilled and experienced Customer Experience Director to lead our customer service team.This is a key leadership role that will be responsible for developing and implementing strategies to deliver exceptional customer experiences every day.The ideal candidate will have a proven track record of...

  • Customer Experience Director

    3 hours ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $120,000

    Customer Experience DirectorThe role of Customer Experience Director is pivotal in leading a team of dedicated professionals to deliver outstanding customer service and operational efficiency. This position requires a unique blend of people management, performance optimization, and workforce planning.Key Responsibilities:Leadership and Guidance: Manage and...

  • Customer Experience Director

    18 hours ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000

    The Customer Experience Director will drive the delivery of a customer-centric strategy, vision, and roadmap.Key ResponsibilitiesDevelop and implement customer experience initiatives across all customer typesContribute to service design and digital experience projects, ensuring accessibility and usabilityTranslate customer insights into actionable service...

  • Customer Experience Director

    16 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Are you a passionate leader looking to make a meaningful impact in the world of retail? As a Customer Experience Director, you'll have the opportunity to shape the way customers interact with our stores.About the role:You will lead a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Your expertise in...

  • Customer Experience Champion

    4 days ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Digital Customer Experience Director

    14 hours ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $150,000 - $200,000

    **Job Summary**We are seeking a seasoned technology leader to join our team as a Digital Customer Experience Director. In this role, you will be responsible for building and leading a delivery team that is focused on delivering top-notch digital customer experiences.The ideal candidate will have extensive experience in the financial industry domain, with a...

  • Director of Customer Experience Growth

    20 hours ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $90,000 - $130,000

    **Job Description:**We are seeking a highly skilled Business Development Director to drive our growth strategy in the ANZ region. As a key member of our team, you will be responsible for securing new business and expanding our service offerings.The successful candidate will have a proven track record of success in sales performance in the APAC region, with a...

  • Director of Operations and Customer Experience

    10 hours ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $180,000

    About the RoleAs a Director of Operations and Customer Experience, you will play a pivotal role in driving our company's growth by spearheading projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Lead CX Strategy: Collaborate with cross-functional teams to design and implement end-to-end...

  • Director of Brand and Customer Experience

    15 hours ago

    Melbourne, Victoria, Australia beBeeMarketing Full time $280,000

    **Job Description**We are seeking a visionary Director of Brand and Customer Experience to lead our marketing strategy and drive business growth. As a key member of our team, you will be responsible for developing and executing an integrated customer-focused marketing plan that aligns with our company vision.The ideal candidate will have a proven track...