Director of Operations and Customer Experience
2 weeks ago
About the Role
As a Director of Operations and Customer Experience, you will play a pivotal role in driving our company's growth by spearheading projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
- Lead CX Strategy: Collaborate with cross-functional teams to design and implement end-to-end customer experience solutions that meet business objectives and drive revenue growth.
- Analyzing Customer Insights: Utilize AI-powered analytics tools to gain actionable insights into customer interactions and inform business decisions that enhance customer satisfaction and loyalty.
- Developing Conversational Interfaces: Develop and deploy conversational interfaces that personalize customer engagement and drive long-term value for our clients.
About Our Culture
We foster a culture that encourages collaboration, innovation, and continuous learning. We prioritize employee wellbeing, diversity, and inclusion, and strive to create an environment where unique perspectives can thrive.
What You'll Need
- Senior Leadership Experience: Proven track record of success in leadership roles, with expertise in IT, customer experience, and project management.
- Advanced Technical Skills: Proficiency in software development, data analysis, and project management methodologies.
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