Customer Experience Director
2 days ago
We are seeking a highly skilled and experienced Customer Experience Director to lead our customer service team.
This is a key leadership role that will be responsible for developing and implementing strategies to deliver exceptional customer experiences every day.
The ideal candidate will have a proven track record of success in leading high-performing teams, with a strong focus on customer service, sales targets, cost control, and rostering requirements.
Key Responsibilities:
- Lead and manage a high-performing team to deliver exceptional customer service standards.
- Maintain excellent service standards by ensuring the checkout area is clean and safe for customers and team members.
- Drive a one-team culture that prioritizes team members' health, safety, and wellbeing.
- Continuously seek to better understand diverse customer needs to ensure an outstanding shopping experience.
Required Skills and Qualifications:
- Previous experience working in a fast-paced customer-facing environment.
- Proven leadership experience, with the ability to lead, coach, and develop teams.
- Excellent communication and interpersonal skills.
- A customer-obsessed mindset and a passion for delivering exceptional customer experiences.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced retail environment.
- Comprehensive training and development programs to help you succeed in your role.
- A collaborative and supportive team environment.
- The chance to make a real difference in the lives of our customers and community.
Our Commitment to Diversity and Inclusion:
We are committed to creating a workplace that is inclusive, respectful, and welcoming to all. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.
If you have a disability and require adjustments to our recruitment process, please let us know so we can support you.
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